Foreword
Introduction
Part A - The concept of reasonable accommodation: its potential against European frameworks of citizenship and combat against discriminations to meet the need for institutional change, particularly in social services
The reasonable accommodation requirement: potential and limits.
Accommodating diversity in Quebec and Europe: different legal concepts, similar results?
Participation rights under the Framework Convention for the Protection of National Minorities (FCNM): towards a legal framework against social and economic discrimination.
European legal frameworks responding to diversity and the need for institutional change. Indirect discrimination as a means of protecting pluralism: challenges and limits.
Emerging standards of reasonable accommodation towards minorities in Europe?
Reasonable accommodation: going beyond the European Convention on Human Rights to reflect the plurality in national institutional settings.
Part B - Reasonable accommodation or mutual accommodation for all to develop our institutional and national cultures?
European legal frameworks that respond to diversity and the need for institutional change: to what extent are the Canadian concept of "reasonable accommodation" and the European approach of "mutual accommodation" reflected in those frameworks?
Which conceptual approach provides the better way forward in the European context?
Accommodations for minorities or accommodations for all - Bringing about harmonious coexistence in pluralist societies.
The evolution of institutional cultures: migrants' access to services and rights.
Part C - Reasonable accommodation in a framework of dialogue, national education and teaching of competences
Resistances to cultural diversity: anti-pluralist rhetoric and other common objections.
"Ha da passa' 'a nuttata": reasonable accommodation, a tool for defending coexistence based on respect for rights in a pluralist society.
Universality, differences and rights in health and social services in the context of migration, or how can the differences of minorities be made an advantage for all?
Two successful examples of reasonable accommodation and intercultural mediation in the health-care sector.
Intercultural dialogue: a tool and framework for action for opening up to otherness in public policies and social services?
Training in intercultural competences to accommodate differences in public services- Issues involved.
Part D - Overview and conclusions
Lessons to be learned.
