The sale of books, CD-ROMs, electronic files and videos available on the site and in the catalogue of Council of Europe Publishing is governed by the following general conditions:
About :
Customer service
Prices
VAT and customs
Payment
Order
Availability
Delivery
Returns
Protection of personal data
Applicable law - Disputes
Customer service
For any information, question or complaint, our Customer Service staff may be contacted on:
Council of Europe Publishing, Customer Service Unit
Palais de l'Europe
F – 67075 Strasbourg Cedex
Tel: +33 (0)3 88 41 25 81
Fax : +33 (0)3 88 41 39 10
E-mail: [email protected]
Prices
The prices in euros and US dollars are prices per unit, excluding carriage, packing and order processing costs. Allowance should be made for an additional 10% on the gross order to cover those costs.
Orders must be paid for in euros for all orders from one of the 46 Council of Europe member states and in US dollars for the rest of the world. The dollar price takes account of the additional substantial charges required for orders outside Europe (different means of transport, customs formalities, processing of payments in different currencies etc.). Payments to our selling agents and partner publishers are to be made in the national currency concerned.
VAT and customs
The prices of Council of Europe Publishing products are exclusive of duties and taxes. It is the buyer's responsibility to contact the fiscal or customs authorities to pay the duties and taxes. (Origin: diplomatic SH / NDP: 000009). Owing to its status as an international organisation, the Council of Europe does not have an intra-community VAT identification number.
Depending on the country to which products are being delivered, customs duty, VAT and other taxes may be levied. These duties and taxes are to be paid by the customer, who is entirely responsible as regards both declarations and payments to the competent authorities and bodies in the country concerned. Relevant information can be obtained from local authorities or sales agents in the country concerned.
Payment
Payment is due at the time of ordering. Payment must be made by credit card. Cards domiciled outside France must be international bank cards.
The facility provided on this site for electronic payment by credit card is fully secure thanks to data encryption using SSL (Secure Socket Layer) protocol. All the data transmitted are encrypted and may not be read in transit on the Internet.
Order
You may order on-line on this site. The different stages of placing your order are validated successively, with final validation at the end of the process. You can decide to abort the order at any stage of this process.
You may also order by letter, e-mail or fax:
Council of Europe Publishing, Orders department
Palais de l'Europe
F – 67075 Strasbourg Cedex
Tel: +33 (0)3 88 41 25 81
Fax : +33 (0)3 88 41 39 10
E-mail: [email protected]
Council of Europe Publishing reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order.
You may also order our products through our worldwide network of sales agents; these are listed in the contacts section.
For products published in partnership with other publishers, you must send your inquiries and orders directly to those contacts listed in the partner publishers section.
Availability
Our offers of products and prices are valid for as long as they appear on the site. We will supply goods ordered depending on the availability of stocks. Details of the availability of a product are given at the time of ordering.
Should a title be unavailable, you are invited to submit your e-mail address so that we can send you an electronic message advising you that the product is newly available following a reprint or re-publication.
Should a title become unavailable following your order, we will inform you by e-mail or letter as soon as possible. Your money will be reimbursed as soon as possible either by crediting your bank account or by cheque.
Delivery
Delivery is made by Fedex to the address given when you order. Delivery times are approximate and represent average delivery times corresponding to the time normally required to process and deliver an order. Council of Europe Publishing may not be held responsible for any consequences of a delay in delivery, particularly in the event of a force majeure, computer breakdowns, and disruption or strikes affecting postal services, transport or communications.
Returns
Any return of an article for exchange or reimbursement, within thirty days of receipt of the goods ordered (indicating the references of the invoice concerned) shall not be subject to any penalty. However, the costs of the return are to be borne by the customer, unless the return is due to an error on our part. Goods must be returned directly to our Customer Service department. Beyond that thirty-day period, the delivered goods will be deemed as complying with your order and accepted by you.
In the event of a return following a delivery error on our part or a fault with one of our products, the article(s) may be replaced or reimbursed once received by our Customer Service department, depending on your wishes and product availability.
Protection of personal data
Council of Europe Publishing undertakes not to pass on your personal data to third parties; these are confidential and will be used only for the processing and payment of your orders in collaboration with our bank, and to enhance or personalise efforts to publicise or market our products, including through electronic messages advising you of products in your field of interest as indicated in our mailing list.
You may choose at any time to have your name removed from this list using a function directly accessible from this site's homepage. You may also modify your personal details at any time using the "My account" function.
Applicable law - Disputes
Any dispute between the Council of Europe and a customer regarding the interpretation and performance of these general conditions of sale shall be submitted, failing friendly settlement between the parties, to arbitration in accordance with Rule no. 481 issued by the Secretary General of the Council of Europe on 27 February 1976 with the approval of the Committee of Ministers, as provided in Article 21 of the General Agreement on Privileges and Immunities of the Council of Europe.