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PDF - QualiTraining - A training guide for quality assurance in language education (2008)
There is growing interest in national and regional contexts for standard-setting in areas such as evaluation, approaches to quality control and management. In the first mediumterm programme the ECML project "Quality Assurance and Self-assessment for Schools and Teachers" developed a CD-Rom entitled "Quality Management in Language Education". Building on the outcomes of this project, this publication - a training guide for teacher trainers and multipliers responsible for quality assurance in language teaching at various levels in the educational system - has been produced. The guide aims to provide them with a complementary tool for this work, linking theory to practice with illustrative case studies from a variety of sources.
Unit 1: Quality principles and basic concepts - Frank Heyworth
1.0 Before starting your training in quality management
1.1 Self-assessment and reflection
1.2 Some principles of quality management
1.3 Basic concepts - criteria, indicators, standards, benchmarks
Unit 2: Quality and people - Mary Rose
2.1 Developing a quality culture
2.2 Leadership for quality
2.3 Self-learning
Unit 3: Systems, processes and instruments for quality management - Laura Muresan
3.1 Setting up systems for monitoring the quality of educational processes
3.2 Institutional self-evaluation
3.3 Class observation as an integral part of quality assurance and professional development
Unit 4: Assessment and evaluation of quality - Galya Mateva
4.1 Quality systems: types and methods of assessment and evaluation
4.2 Quality systems: evaluation and assessment procedures
4.3 Benchmarking and validation
Glossary of terms
Selected bibliography
Case studies
Case study abstracts
Case study 1: Setting up a quality management system in a Spanish secondary school - Stephen Hughes
Case study 2: Applying quality assurance in a Bulgarian teacher training context - Svetla Dimitrova and Svetla Tashevska
Case study 3: The impact of the media on creating quality in language teaching and training - Michel Boiron
Case study 4a: A quality vision for whole-school learning - David Turrell
Case study 4b: An ICT quality system to support learning - David Turrell
Case study 5: Developing data-focused self-evaluation at departmental level in the UK educational system - Philip Dahl
Case study 6: Setting up quality systems for German language courses at the Österreich Institut - Brigitte Ortner
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